Refund & Cancellation Policy

Last Updated: January 31, 2026

1. Our Commitment

At Kaiser Grille, our goal is to provide an exceptional dining experience for all our guests. We understand that plans can change and have created this policy to be as fair as possible while protecting our ability to serve all our patrons effectively. This policy outlines the terms for cancellations, refunds, and changes related to reservations, private events, and other purchases.

2. Dining Reservations

• Standard Reservations: For most reservations, we do not require a credit card for confirmation. We simply ask that you honor your reservation. If your plans change, we kindly request that you cancel at your earliest convenience, preferably at least 24 hours in advance, to allow us to offer your table to other guests. Cancellations can be made by calling us directly or through the online platform you used to book.

• Reservations for Large Parties (8 or more guests): To secure a reservation for parties of 8 or more, we may require a valid credit card number to hold the table. No charge is made to your card at the time of booking.

  • We require a minimum of 48 hours’ notice for any cancellations or significant changes in party size.

  • Cancellations made with less than 48 hours’ notice, or a failure to honor the reservation (a “no-show”), may result in a cancellation fee of $25 per person being charged to the credit card on file.

3. Private Events & Catering

Booking a private event at Kaiser Grille requires special arrangements, custom menus, and dedicated staffing. Our policy is as follows:

• Deposit: A non-refundable deposit is required to secure your event date and space. The deposit amount will be specified in your event agreement.

• Cancellation & Refund Schedule: All event cancellation requests must be made in writing to info@kaisercorp.com. Refunds on payments (less the non-refundable deposit) are issued on the following schedule:

  • Cancellation more than 30 days prior to the event date: 100% refund of payments made (less the non-refundable deposit).

  • Cancellation 15-30 days prior to the event date: 50% refund of payments made (less the non-refundable deposit).

  • Cancellation less than 14 days prior to the event date: No refund will be issued.

4. Gift Cards

• Gift Cards: Gift cards are treated as cash and are not refundable. They cannot be redeemed for cash, except as required by California law (for balances under $10). Kaiser Grille is not responsible for lost, stolen, or damaged gift cards.

5. Online & Takeout Orders

If you have placed an order for pickup and are not satisfied, please call us immediately at the restaurant. We will address your concerns on a case-by-case basis. Refunds or credits for order issues are provided at the discretion of our management team. We are unable to offer refunds for orders that were not picked up. The restaurant is not responsible for order issues that are not reported immediately upon receipt.

6. How to Contact Us

For any immediate needs regarding a reservation or order, or for questions about this policy, please contact us directly.

Kaiser Grille Palm Springs 205 S. Palm Canyon Dr, Palm Springs, CA 92262 Email: info@kaisercorp.com